customer experience

9 Reasons Why Customer Experience Matters for Your Business

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It’s all about your customer service and how you offer it. Being able to serve your customers is a crucial element of your marketing strategy. It guarantees that every client is happy with your service and receives the desired product as per CommBox’s most important major difference is in providing fantastic customer service. Many people are unaware … Read more

Matthias Sims Explains Why Customer Experience Drives Business Growth

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A study by Dimension Data found that 84% of companies with improved customer experiences saw an increase in revenues, while 79% of those companies saw cost reductions. Loyalty is driven by customer experience. For maximum retention, customer experience is key. Naturally, customers who are happy with their shopping experience are more likely to return than those who … Read more